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Support

Clear support channels for account, companion, and connection issues.

If something is not behaving the way it should, we want the path to help to be obvious. Support is direct and human rather than routed through a generic portal.

What To Send

Give us enough context to reproduce the issue quickly.

  • the account email used for sign-in
  • whether the issue is browser, companion, connection, or account related
  • the approximate time it happened

Current Support Path

Direct email support for account and runtime issues.

For billing, companion-linking, connection visibility, or account-access issues, contact support@aqui.com.

Support-bundle automation and formal SLA workflows are still planned follow-up work.