What To Send
Give us enough context to reproduce the issue quickly.
- the account email used for sign-in
- whether the issue is browser, companion, connection, or account related
- the approximate time it happened
Aqui
Support
Clear support channels for account, companion, and connection issues.
If something is not behaving the way it should, we want the path to help to be obvious. During the private beta, support is direct and human rather than hidden behind a generic portal.
Current Support Path
Private beta support is direct while the product is still evolving.
For billing, companion-linking, connection visibility, or account-access issues, contact support@aqui.com.
Support-bundle automation and formal SLA workflows are still planned follow-up work.
Reference Pages